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And the Secretary's Citation Winner for Excellent Customer Service is...

...Shemel Bowden, Re-employment Liaison, Division of Unemployment Insurance, for exemplary customer service during the Ellicott City floods!! Congratulations Shemel!

Shemel has been a dedicated employee of DLLR for 24 years and is currently the re-employment liaison for the Division of Unemployment Insurance -- a position she has held since 2010.

She began her career in April of 1992 (4/27/92) as an Emergency Unemployment Compensation Specialist during the Persian Gulf War. She then went on to become a facilitator for Baltimore County Workforce Development as a Global Career Development Facilitator, a certified job career transition coach and has also worked in correctional centers with inmates.

Prior to joining DLLR, Shemel was a news talk show producer for WBAL-AM radio and was also a weekend beat reporter for WBAL-TV.

She is known for doing outreach in west Baltimore and in local subway stations, providing citizens with job service flyers, information on employment opportunities and literature on DLLR’s workforce services. In addition, she volunteered without hesitation this past summer to assist the residents and business owners of Ellicott City in the aftermath of the flooding. She staffed the DLLR booth in Ellicott City (even on the weekends) so that we could provide assistance to Marylanders in need.

In her spare time, she focuses on writing declaration speeches. A number of her literary compositions are copyrighted through the Library of Congress. She conceptualizes, composes and delivers declaration speeches and orations and has done so for DLLR upon request for various events. She is a “one woman team” and comes with her own props. Shemel is currently working on a book that is a compilation of her writings and thoughts on the social justice, religion and other topics on which she has written.

She attended Oakwood College in Huntsville Alabama and graduated with a Bachelor of Arts (Psychology) from Towson State University (1981).

Today we are honoring her with a Secretary’s Citation for her service during the Ellicott City floods as well as her obvious passion for helping others.

L to R: Secretary Kelly M. Schulz, Re-employment Liaison Shemel Bowden, and Unemployment Insurance Assistant Secretary Dayne Freeman
L to R: Secretary Kelly M. Schulz, Re-employment Liaison Shemel Bowden, and Unemployment Insurance Assistant Secretary Dayne Freeman

Way to go, Shemel!