State offices and all DLLR physical locations will be closed to the public November 26 through November 28, 2014. However, Unemployment Insurance telephone and Web operations WILL be available on Wednesday, November 26.

Office of the Commissioner of Financial Regulation

 

I have an inquiry or complaint about my bank...

 

The Office of the Commissioner of Financial Regulation ("Commissioner") supervises Maryland's state chartered banks and does not have authority over those that are federally chartered or chartered by another state.

Before filing an inquiry or complaint, please view the Institutions We Supervise. Below, you will also find a list of some of the largest institutions operating in Maryland that are regulated by other agencies. If you locate the name of the institution about which you have an inquiry or complaint, please follow the link to the primary regulator for that financial institution for assistance. (Note: There is also a link to the institution's website if you click on the bank's name.)

 
Bank Name Home State Primary Regulator
Bank of America, N.A. NC Office of the Comptroller of the Currency (OCC)
Branch Banking & Trust Co. (BB&T) NC FDIC
North Carolina Commissioner of Banks
Capital One Bank N.A. VA Office of the Comptroller of the Currency (OCC)
Citibank, N.A. NV Office of the Comptroller of the Currency (OCC)
JP Morgan Chase Bank, N.A. OH Office of the Comptroller of the Currency (OCC)
M&T Bank NY State of New York Banking Department
Federal Reserve
PNC Bank, National Association PA Office of the Comptroller of the Currency (OCC)
SunTrust Bank GA Georgia Department of Banking & Finance
Federal Reserve
Susquehanna Bank PA Pennsylvania Department of Banking
Federal Reserve
Wells Fargo Bank, N.A. SD Office of the Comptroller of the Currency (OCC)
 

The list above is non-exhaustive. If you do not see your institution in the table above please search the Federal Deposit Insurance Corporation's Bank Find database to determine what type of charter (state, national) your bank has.

  • National Banks: Many national banks are distinguished by the words "national" or "national association" or the initials "N.A." used in their name. Check your official bank documents such as checks, loan documents, or bank statements to find out if your financial institution is a national bank.
     
    National Banks are regulated by the Office of the Comptroller of the Currency ("OCC").
  • Federal Savings Banks/Savings and Loan Associations: Many federal savings banks and savings and loans are distinguished by the words "federal savings bank", "federal association", "federal", or "federal savings and loan association", or the initials "F.A.", or "F.S.B." or "F.S.L.A. in their name. Check your official bank documents such as checks, loan documents, or bank statements to find out if your financial institution is a federal savings bank or savings and loan association.

    Federal Savings Banks/Savings and Loan Associations are also regulated by the Office of the Comptroller of the Currency (OCC).

    Office of the Comptroller of the Currency Contact Information:
    Hours of Operation: 8:00 am to 8:00 pm Eastern Time Monday - Friday
    Toll Free Number: 1-800-613-6743
    Mailing Address: Customer Assistance Group
    1301 McKinney Street, Suite 3
    Houston, TX 77010
  • Other State Banks: There are some state-chartered banks headquartered in other states that have branch offices in Maryland. Please search Federal Deposit Insurance Corporation's Bank Find database to find out where your bank is chartered, and then contact the appropriate state bank regulator. The Conference of State Bank Supervisors (CSBS) provides contact information for all State Banking Departments.
 Consumer Advisories  Inquiries and Complaints  Institutions We Supervise
 Mortgage and Foreclosure Information  Enforcement Actions and Consent Orders  Free Credit Report
 Frequently Asked Questions  Publications  Find Someone Who is Licensed