Office of the Commissioner of Financial Regulation


I have an inquiry or complaint about a "payday" lender...


A "payday loan" is a term used to describe a small loan, sometimes referred to as a "cash advance," regardless of whether payment of the loan is linked to a borrower's payday. In essence, they are short-term, high interest loans. The high cost of these short-term loans can sometimes trap consumers into a cycle of debt.

"Payday loans" and other small consumer loans are generally subject to interest rate limitations under Maryland law. For loans under $6,000, the maximum allowable annual rate is 24%, though loans under $2,000 may have a rate up to 33% based on a scale specified in the statute. More information may be found at MD Code Annotated Commerical Law §12-306.

The Office of the Commissioner of Financial Regulation ("Commissioner") is responsible for regulating those who are licensed (or who should be licensed) to do consumer lending. If you are uncertain as to whether a company is licensed in Maryland, please review our licensing search page.

If you have a complaint against a consumer lender that is licensed or a company that should be licensed by the Commissioner, or otherwise believe has violated Maryland law, and you would like to file a complaint regarding this transaction or lender, please send the following information below to the Office of the Commissioner of Financial Regulation:

**Please note if the above information is not provided, the complaint may be closed without further review.**

Contact Information to send the above information regarding a "payday" lender complaint is as follows:

Commissioner of Financial Regulation
Attention: Consumer Services Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202

You can also fax to:
Attention: Consumer Services Unit
Fax number: 410-333-3866

You can also email/scan your document to:

You can also walk in to our offices at 500 North Calvert Street, Baltimore, MD, 21202, Suite 402: Walk-in Hours are: 9:00 am - 4:00 pm
Consumer Service Unit Phone Number: 410-230-6077
Main Telephone Number: 410-230-6100 or 888-784-0136

"Payday Loans” Overview of Protections Under Federal and Maryland Law – Suggestions to Avoid Needing a “Payday” Loan

 Consumer Advisories  Inquiries and Complaints  Find Someone Who is Licensed
 Mortgage and Foreclosure Information  Enforcement Actions and Consent Orders  Free Credit Report
 Frequently Asked Questions  Publications