State offices and all DLLR physical locations will be closed to the public December 24 & December 25, 2014. However, Unemployment Insurance telephone and Web operations WILL be available on Wednesday, December 24.

DLLR's Division of Occupational and Professional Licensing

 

Complaints - Maryland Office of Cemetery Oversight

 

The Office of Cemetery Oversight is responsible for assisting consumers with complaints against cemeteries, monument dealers and and providers of burial goods and services. A written complaint, stating the facts upon which the complaint is based, should be addressed to the Office of Cemetery Oversight, 500 N. Calvert Street, Baltimore, Maryland 21202. The Office will present the complaint to the registrant, licensee or permit holder against which the complaint was raised. If the cemetery, monument dealers and and providers of burial goods and services does not address or resolve the complaint to the satisfaction of the consumer, the parties will be invited to participate in a mediation conference. If either party elects not to participate in mediation, the Director of the Office of Cemetery Oversight may recommend that the parties submit their dispute to binding arbitration. If either party is unwilling to participate in binding arbitration, the Director, if warranted, may proceed with an investigation of the complaint and with disciplinary action against the registrant, licensee or permit holder.

Download the Cemetery Oversight complaint form (Word document, 36KB, download Word viewer for free)

Department of Labor, Licensing and Regulation
Division of Occupational and Professional Licensing
Office of Cemetery Oversight
Advisory Council on Cemetery Operations
500 N. Calvert Street
Baltimore, Maryland 21202-3651
(410) 230-6229
Toll free:  1-888-218-5925
e-mail: cemet@dllr.state.md.us