Complaint Frequently Asked Questions (FAQs) - Secondhand Precious Metal Objects Dealers & Pawnbrokers

1. How do I file a complaint against a Secondhand Precious Metal Object Dealer and/or Pawnbroker?
2. How does law enforcement refer a complaint to the program?
3. Where can I find a listing of disciplinary actions against licensees?

1. How do I file a complaint against a Secondhand Precious Metal Object Dealer and/or Pawnbroker?
Consumer complaints against pawnbrokers and secondhand precious metal object dealers should be directed to the local business permit or pawn/property crimes units of the local police departments. If investigations by the local agencies suggest that Maryland’s pawn or secondhand precious metal objects law have been violated, the complaint will be referred to thedepartment. The department will evaluate the police reports to determine if administrative action is warranted against the licensed dealer.

2. How does law enforcement refer a complaint to the program?
To file a complaint, download the Law Enforcement Complaint Referral Form. Always attach a copy of the police investigation report, including photographs.

3. Where can I find a listing of disciplinary actions against licensees?
Disciplinary actions such as consent orders, final orders, suspensions, and revocations can be found online.