Charles Hicklyn – Humanim – Testimonial - Workforce Development and Adult Learning

Charles Hicklyn is the Talent Manager for Developmental Disability (DD) Services at Humanim. Charles started at Humanim as a Direct Support Professional (DSP) in the Gerwig Day Program in 2013. Since then, he’s worked in various roles and capacities at Humanim, most recently overseeing the Youth and Adult DSP Apprenticeship Programs. “Having the chance to move through the organization and interact with various groups has allowed me to forge good relationships, widen my perception, and strengthen my skills under unfamiliar conditions.”

About the Apprenticeship Program, Charles shares, “What I most enjoy about the apprenticeship program is the chance to have an impact. Fostering meaningful relationships with the apprentices that allow for trust, confiding, and growth... through the sharing of experiences. I look to learn just as much from them as I hope to impart upon them. I want them to succeed in all aspects of their lives, whether that is at Humanim or elsewhere!”

As the Talent Manager for DD Services, Charles is committed to training and developing staff to be exceptional DSPs. “The importance of having good, quality DSPs cannot be overstated. All of our services as an organization hinge on DSPs fulfilling their job duties effectively and efficiently. A quality DSP will engage with participants in meaningful and creative ways that challenge people to step outside of their norm, to lead a life that they are proud to call their own. A quality DSP will communicate well with the team to help ensure that needs are being met across service areas, and advocate for individuals when this does not occur. As a person who spends prolonged periods of time with individuals served, DSPs are in a position to observe and discuss facets of the individual’s life that others may not. The ability to convey that information to others when needed is vital to provide superior services.”

We thank Charles for his dedication and drive to be an excellent employee at Humanim and appreciate his commitment to the DSP Apprenticeship Program.