Student Loan Ombudsman - Financial Regulation
(Last reviewed or updated: April 8, 2025)
Information for Student Loan Borrowers
Recent changes at the U.S. Department of Education are causing slower processing times and response delays for federal student loan applications and requests. Individuals can and should continue to submit their forms and complaints to Federal Student Aid and the Maryland Student Loan Ombudsman, however, with that understanding.
- If you have a complaint about your student loan servicer, visit the student loan servicer complaints page.
- Read the Maryland Student Loan Borrower’s Bill of Rights.
- Information on Public Service Loan Forgiveness (PSLF)
- Access the Ombudsman’s Student Loan Educational Curriculum and other educational resources.
- Download our Student Loan Ombudsman brochure
- Download the current Student Loan Ombudsman Annual Report to learn about the activities of the Ombudsman and the environment of student loan servicing nationally and in Maryland. See the Publications page for Student Loan Ombudsman Reports from prior years.
Information for Student Loan Servicers and Student Financing Companies
- Student Financing Company Registration and Student Loan Servicer’s Designated Representative – General Information, Designee Form, and Definitions
- Frequently Asked Questions for Student Loan Servicers
- Student Loan Servicer Prohibited Conduct and Responding to Borrower Inquiries
Ombudsman Contact Information
Student Loan Ombudsman
Office of Financial Regulation
Maryland Department of Labor
Mailing Address
100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201
Telephone: 410-230-6077
Toll-free: 1-888-784-0136
By e-mail: studentloan.ombudsman@maryland.gov
About the Ombudsman
The Financial Consumer Protection Act of 2018 (2018 Md. Laws 732) (“Act”) created a Maryland Student Loan Ombudsman (“Ombudsman”) selected by the Commissioner of Financial Regulation. The Act requires the Ombudsman to monitor student loan servicing activity in Maryland, and explains the duties of the Ombudsman.
The Ombudsman serves as a connection between student loan borrowers and student loan servicers. The Act requires student loan servicers operating in Maryland to: (a) name a person to represent the student loan servicer in communications with the Ombudsman, and (b) provides that person's name, phone number, and e-mail address to the Ombudsman.
The Ombudsman gets complaints from student loan borrowers and attempt to resolve those complaints. The Ombudsman may refer any matter that is abusive, unfair, deceptive, or fraudulent to the Maryland Office of the Attorney General for civil enforcement or criminal prosecution.