State Collection Agency Licensing Board - Financial Regulation

The State Collection Agency Licensing Board (“Board”) is responsible for the licensing and supervision of collection agencies operating in Maryland. The Board is in the Office of Financial Regulation (OFR) and is comprised of 5 members – the Commissioner serves as chairman, and the Governor, with the consent of the Senate, appoints the other four members, consisting of two consumer representatives and two industry representatives, each to a four-year term.

The Board, with the assistance of OFR staff, receives and processes licensing applications, monitors and disciplines licensees, receives written complaints and mediates disputes, and engages in enforcement activity to correct violations of Maryland law. The Board also engages in public outreach efforts to both consumers and licensees about industry trends and abusive debt collection practices.

• For information about a collection agency license, see the collection agency industry resource page.
• To learn about consumer protections for debt collection, or to file a complaint about a collection agency, see the collection agency consumer resource page.
• To contact the Board, please contact Ayanna Daugherty, Board Administrator, by email at ayanna.daugherty@maryland.gov, or by telephone at 410-230-6019.   

Board Meeting Agendas and Minutes

View a comprehensive list of meeting dates, meeting agendas, and minutes from Open Sessions