Contact Us

To file a claim, complete your weekly certification, and check your action items

You can log on to the Maryland Unemployment Insurance Portal (BEACON) 24/7 to manage your unemployment insurance activities.  

To track your weekly job search activities, look for work, and create a résumé 

Log on to the Maryland Workforce Exchange 24/7 to continue your path to finding your new job.

To complete your weekly work search certification, reset your PIN, or check your payment status 

You can reach the automated phone system 24/7 by calling: 

• 410-949-0022 (if calling from the Baltimore area or out of state) 
• 800-827-4839 (if calling from Maryland but outside of the Baltimore area)
• If you can’t complete your weekly certification online, this is the fastest way to complete your weekly certification. In less than 10 minutes, you will create a PIN and answer the 7 required weekly certification questions. 

To file a claim or ask a question

Call a claims agent at 667-207-6520 Monday through Friday from 8 a.m. to 4 p.m. Para español, marque el número dos o diga “dos.”

Hours may be different on holidays.

The Division of Unemployment Insurance offers in-person assistance with unemployment insurance claims and weekly certifications at 4 locations noted below. Except for the Baltimore City location, these centers have computers that are free to use. Staff from the unemployment insurance and workforce divisions are there to help you:

• Understand the unemployment insurance claims process 
• Apply for jobs
• Help with passwords and account lookup
• Assist with identity verification process
• Demonstrate how to use the Maryland Unemployment Insurance Portal (BEACON) and the Maryland Workforce Exchange websites
• Answer general questions

Please note that while staff do their best to resolve unemployment insurance issues quickly, you may not get a same-day resolution, depending on the nature of your question or the specific challenge you are experiencing. 

In-person locations

• Wheaton American Job Center
  11510 Georgia Avenue, Third Floor, Wheaton, MD 20902
  Hours: Monday through Thursday from 8:30 a.m. to 5 p.m., and Friday 8:30 a.m. to 3 p.m.
  Phone: 301-929-6880
• American Job Center – Largo
  1801 McCormick Drive, Suite 120, Largo, MD 20774
  Hours: Monday through Thursday from 8 a.m. to 4:30 p.m., and Friday 8 a.m. to 2 p.m.
  Phone: 301-618-8425
• Baltimore County Workforce Development Center at Eastpoint
  7930 Eastern Avenue Baltimore, Maryland 21224
  Hours: Monday through Friday from 8 a.m to 4 p.m.
  Phone: 410-288-9050 extension 424
• Baltimore City
  100 S. Charles Street, Baltimore Maryland 21202
  Hours: Monday through Friday, 8:30am to 3:30 p.m.

You can also visit American Job Centers for help searching for jobs, finding training opportunities, building your résumé, accessing computers, and more.

An advocate is someone whose job is to help you get a fair opinion on the next steps in your unemployment insurance benefits process. 

If you received a decision about qualifying for benefits that you don’t agree with, need help understanding the appeals process, or would like someone to help you navigate any part of the unemployment process, you can contact the unemployment insurance claimant advocate.

To submit an inquiry about a claim and reach the claimant advocate (formerly “ombudsman”), please fill out the Ombudsman Inquiry Form and email it to ui.ombudsman@maryland.gov.

Use the Maryland Unemployment Insurance Portal (BEACON) for employers to:  

• Submit wage reports, pay contributions, and make adjustments
• Access tax rates 
• Update account information (address, contact information, and ownership)
• File an appeal
• Submit supporting documents
• View correspondence
• Set up a third-party agent to perform unemployment insurance tasks on their behalf

Find information about other reporting systems and requirements. 

Use the Maryland Unemployment Insurance Portal (BEACON) for third-party agents to:

• Access a client’s account based on power of attorney privileges
• Obtain rate information for clients
• File wage reports and pay unemployment insurance taxes on behalf of clients
• File appeals on behalf of clients

Additional Contact Information

Employer Assistance Unit
For questions about your employer account and the employer unemployment insurance process, email dluiemployerassistance_labor@maryland.gov.

Legal Collections
For questions related to legal actions filed to collect delinquent unemployment insurance taxes, email ui.legalcollect@maryland.gov. 

Note: Individuals and employers with unpaid, undisputed state tax liabilities can’t renew a Maryland driver’s license or vehicle registration until the liability is paid. For questions about a hold on your driver’s license or registration (due to unpaid UI contributions), call 410-767-2699. For more, see the MVA and Professional License Holds webpage.

Litigation and Bankruptcy
For questions related to legal actions filed to collect overpaid unemployment insurance benefits paid to claimants and bankruptcy inquiries, email ui.litpros@maryland.gov.

Lockbox Addresses
Find a list of addresses for lockboxes that employers and third-party agents can use to submit payments by check.

Please contact the Employer Call Center Monday through Friday from 8 a.m. to 4:30 p.m. at 410-949-0033 or toll-free at 1-800-492-5524 if you have questions relating to:

• The Maryland Unemployment Insurance Portal (BEACON)
• Your employer account
• Your experience rate
• Your benefit charge correspondence
• Tax enforcement
• Litigation and bankruptcy
• Accounts receivable, refunds, or payment processing
• Reimbursing employer
• Federal Treasury Offset Program
• License and tax clearance
• Legal collections

Maryland Relay offers free resources to enable individuals who have difficulty communicating on a standard telephone to make and receive phone calls. Maryland Relay is available in English and Spanish. 

You can call 7-1-1 to reach Maryland Relay or use the links below. 

Services include, but are not limited to:

• Braille TTY: Allows the user to type their side of a telephone conversation and includes a Braille display for reading the other person’s responses.
• Captioned Telephone: Displays text of the caller/recipient’s words, allowing the other person to read what the individual is saying during a phone conversation.
• Remote Conference Captioning (RCC): Allows users to read text of what participants say during conference calls, webinars, etc.
• American Sign Language (ASL) Interpreters: To schedule interpreting services, call 667-207-6520 (Monday to Friday, 8 a.m. to 4 p.m.) or contact the Maryland Relay.
• Maryland.gov Website Accessibility: If you’re using assistive technology to access Maryland.gov and have challenges accessing any information, you can request the content in another format. 

Create a customer profile to save your Relay preferences, including language and frequently-used services. For more information, see Maryland Relay FAQs. 

Note: Additional services are offered through third-party providers, including IP Relay and IP Captioned Telephone Service (for callers wishing to connect on their smartphone, computer, or other Internet-connected device).

Para completar su certificación de búsqueda de trabajo semanal, restablecer su PIN o verificar el estado de su pago 

Puede comunicarse con el sistema telefónico automatizado las 24 horas del día, los 7 días de la semana, llamando al:

• 410-949-0022 (si llama desde el área de Baltimore o fuera del estado) 
• 800-827-4839 (si llama desde Maryland pero fuera del área de Baltimore)

Para presentar una reclamación o hacer una pregunta

Para hablar con un agente de reclamaciones llame al 667-207-6520 o 301-313-8000. Para español marque el número dos o diga “dos.”

Los agentes están disponibles de lunes a viernes de 8 a.m. a 4 p.m. El horario puede ser diferente los días festivos.

Portal de seguro de desempleo de Maryland (BEACON)

Puede completar varias tareas de seguro de desempleo, incluida la presentación de un reclamo inicial y certificaciones de reclamos semanales, en el Portal de seguro de desempleo (BEACON) en línea, que está disponible las 24 horas, los 7 días de la semana.