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“How-To” and Technical Support
“How-To” and Technical Support for Claimants
Find instructions to complete tasks in the Maryland Unemployment Insurance Portal (BEACON) including resetting your password, changing your contact information, filing a claim, and completing your weekly certification.
If you still need help with the Maryland Unemployment Insurance Portal (BEACON), you can reach a claims agent by calling 667-207-6520 Monday through Friday from 8 a.m. to 4 p.m. Para español marque el número dos o diga “dos.”
For step-by-step instructions on registering, uploading or creating a résumé, or documenting your job search activities, visit the Maryland Workforce Exchange Learning Center.
If you still need help with the Maryland Workforce Exchange, you can:
-
Email dldwdwehelp-labor@maryland.gov
OR
- Call the Maryland Workforce Exchange Help Center at 410-767-2100, Monday to Friday, 8 a.m. to 4:30 p.m.
Learn the steps to verify your identity online or in-person, including the steps needed to complete the TrueID process.
Get the information you need to understand, access, or correct your 1099-G income tax form.
How-To and Technical Support for Employers
Using the Maryland Unemployment Insurance Portal (BEACON)
Find instructions to complete tasks in the Maryland Unemployment Insurance Portal (BEACON) including resetting your password, changing your contact information, submitting and amending a wage report, making a payment, and authorizing a third-party agent.
If you still need help with the Maryland Unemployment Insurance Portal (BEACON), call the Employer Call Center at 410-949-0033, Monday to Friday, 8 a.m. to 4:30 p.m.
Other Unemployment Insurance Systems
For information about the State Information Data Exchange System (SIDES) or the Maryland State Directory of New Hires, learn about reporting systems, or contact the Employer Call Center.
How-To and Technical Support for Third-Party Agents
Using the Maryland Unemployment Insurance Portal (BEACON)
Find instructions to complete tasks in the Maryland Unemployment Insurance Portal (BEACON) including resetting your password, changing your contact information, submitting and amending a wage report, making a payment, and filing an appeal.
If you still need help with the Maryland Unemployment Insurance Portal (BEACON), call the Employer Call Center at 410-949-0033, Monday to Friday, 8 a.m. to 4:30 p.m.
Other Unemployment Insurance Systems
For information about the State Information Data Exchange System (SIDES) or the Maryland State Directory of New Hires, learn about reporting systems, or contact the Employer Call Center.