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A Maryland resident may file a complaint
or inquiry simply by writing a letter or completing the
online complaint investigation form found below. Send
your letter to:
Commissioner of Financial
Regulation
Attention: Consumer Services Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
You can also fax to:
Attention: Consumer Services Unit
Fax number: 410-333-3866
Walk in Hours are: 9:00 am - 4:00 pm
Consumer Service Unit Phone Number: 410-230-6077
Main Telephone Number: 410-230-6100 or 888-784-0136
Attach copies of any supporting documents to assist in the complaint investigation. Typically, complaints are resolved within 60 days.
To ensure your concerns are fully addressed:
- Briefly describe your complaint.
- State only the facts and attach copies of any supporting documents to assist in the complaint investigation.
- Include your account number, your own name and address and your daytime phone number.
- Include the name of the licensee, business or person whom the complaint is against.
- Indicate an acceptable resolution of your complaint.
Investigation
Request (Word document, 179KB, download
Word viewer for free)
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